Analytica GmbH AnaGate CAN duo Manual de usuario descargar pdf (Pagina 24)

4 Questions and Troubleshooting

4.1 No LAN connection

If no LAN connection is registered (the link LED next to the RJ45 socket does not light up),

please check the wiring between the AnaGate CAN and the hub or switch. You need a

crossover cable to connect the device to a PC.

Check that the AnaGate CAN is connected to the power supply.

4.2 No TCP/IP connection

If you cannot set up a TCP/IP connection to the AnaGate CAN Gateway, please proceed as

follows:

1. Check for an existing LAN connection (see also 4.1).

2. Check if you can address the device with a ping.

To do this, open the MS Windows command prompt and enter the command “ping

a.b.c.d” (replace a.b.c.d with the IP address of the AnaGate). If there is no response,

check whether the RX LED next to the RJ45 socket lights up while executing the ping

command.

If you still cannot address the device, perform a factory reset (see 2.5 for details),

configure your PC using the IP address 192.168.1.253/255.255.255.0, and repeat the

aforementioned procedure using the IP address 192.168.1.254.

3. Check whether you can open a TCP connection at port 5000.

To do this, open the MS Windows command prompt and enter the command “telnet

a.b.c.d 5000” (replace a.b.c.d with the IP address of the AnaGate). If you do not get a

connection immediately check whether there is a firewall or packet filter installed

between your PC and the AnaGate CAN Gateway.

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Analytica GmbH AnaGate CAN duo Manual de usuario Pagina 24